[ She doesn't usually do video feeds but she feels it's probably important to do so with this kid. He's clearly on the verge of freaking out and needing an inhaler already made this a trepidatious situation.

She tries to put on a comforting smile -- or at least a kind one if nothing else. ]

Hi, Eddie. I'm Jean.

[ A beat, ]

There's no easy way to say that we can't help you get back home. At least not now. We're all pretty much stuck here for the time being.

[ Which has been weeks now. ]